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Refunds

Ensuring Your Satisfaction Every Step of the Way

We value your trust and satisfaction above all. Our refund policy is designed to give you confidence in your shopping experience, ensuring you’re completely content with your purchase.

We stand by the quality of our products and are committed to making the refund process as seamless as possible.

Eligibility for Refunds

You may be eligible for a refund if your NUCHIE Collection purchase doesn’t meet your expectations. To initiate a refund, please follow the guidelines outlined below:

  • Reach out to Customer Service: Get in touch with our customer service department within 14 days of receiving your order.
  • Return the Item: Pack the item securely in its original packaging, ensuring it’s in the same condition as when you received it. Include any tags or accessories that came with the item.
  • Complete the Form: Fill out the return form provided in your package. This helps us understand the reason for the return and continuously improve our services.
  • Ship the Package: Return the package to us using a trackable shipping method.

Refund Process

We’ll initiate the refund process after receiving the returned package and verify that it meets our refund guidelines.

Please note that it would take at least 8-10 business days for you to receive the refund in your account. It is based on your payment method and financial institution.

Non-Refundable Items

While we strive to accommodate your needs, some items are non-refundable due to hygiene and safety reasons. This includes intimate apparel such as underwear and swimwear. We appreciate your understanding in this matter.

Questions and Assistance

If you have any questions about our refund policy or need assistance with the process, feel free to reach out to our dedicated customer service team. Your satisfaction is our priority, and we’re here to ensure you have a positive experience at every stage of your NUCHIE Collections journey.

We Are Committed to Continue Refining Our Processes And Offerings To Meet Your Expectations

Check Out or Returns Policy

NUCHIE Collection is the newest addition to LA’s vibrant and dynamic fashion world. We are a clothing brand that combines fashion and aesthetics with ethics and responsibility.

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